Frequently Asked Questions
Everything you need to know about your Dreamville Official Store experience.
When will my order ship?
Standard processing takes 3-5 business days. Once shipped, you will receive a tracking number via email. Delivery times vary by location, typically arriving within 7-10 business days for domestic orders.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition drops and sale items are final sale and cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows a standard unisex fit unless otherwise specified in the product description. If you are between sizes, we recommend sizing up for a relaxed fit.
Do you ship internationally?
Yes, Dreamville ships worldwide. International customers are responsible for any customs duties, taxes, or VAT fees imposed by their local government at the time of delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Can I cancel or modify my order?
To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 1 hour of purchase by contacting support. Once an order has entered the fulfillment stage, it cannot be modified.